Procurement is one of the most complex, painful, and underserved functions in enterprise business.
For decades, companies have relied on spreadsheets, endless emails, manual supplier searches, fragmented approvals, and outdated procurement processes.
ZINIT is changing that.
We're building an AI-native B2B SaaS platform that helps enterprise companies discover suppliers, run competitive sourcing events, and unlock measurable savings—not in months, but in days.
We're already working with enterprise customers across multiple international markets and continue expanding rapidly.
Now we're looking for a Head of Client Delivery & Procurement Excellence—someone who understands enterprise procurement, knows how to lead transformation programs, and can help our customers maximize the value they receive from ZINIT.
This is not a Customer Success role.
This is not a consulting role.
This is not a Project Management role.
It combines all three.
What You'll Own
Enterprise Customer Delivery
- Lead implementation and rollout of ZINIT for enterprise customers.
- Own customer onboarding from contract signature through operational adoption.
- Ensure customers achieve measurable procurement improvements.
- Drive successful platform adoption across procurement teams.
- Coordinate implementation with Product, Customer Success, Sales, and Engineering.
Procurement Excellence
- Advise customers on procurement best practices.
- Analyze procurement processes and identify improvement opportunities.
- Recommend sourcing strategies, supplier engagement models, and operational improvements.
- Help customers increase supplier competition and procurement efficiency.
- Share industry best practices across customers.
You should understand procurement—not just software.
Strategic Customer Partnership
- Build trusted relationships with Procurement Directors, CPOs, Operations Leaders, Finance teams, and executive stakeholders.
- Become the primary strategic advisor after the sale.
- Facilitate executive business reviews.
- Translate customer goals into actionable delivery plans.
- Proactively identify opportunities for further value creation.
Delivery Leadership
- Own implementation timelines and customer success plans.
- Coordinate cross-functional delivery teams.
- Remove blockers before they become customer issues.
- Ensure visibility of project status, risks, and priorities.
- Drive execution across multiple parallel enterprise implementations.
Customer Growth
Implementation is only the beginning.
You will continuously identify opportunities to:
- expand platform usage;
- launch additional procurement categories;
- introduce new product capabilities;
- deepen customer engagement;
- support account growth alongside Sales.
Our best customers should become larger customers.
Customer Insights
- Collect structured customer feedback.
- Identify recurring operational challenges.
- Influence Product Roadmap based on customer needs.
- Help define best practices across industries.
- Share implementation learnings across the organization.
Process Excellence
- Build repeatable implementation playbooks.
- Standardize customer onboarding.
- Improve delivery quality.
- Reduce implementation time.
- Scale delivery without sacrificing customer experience.
AI-Driven Consulting
We believe AI should amplify consulting—not replace expertise.
You'll use AI to:
- analyze procurement data;
- prepare executive recommendations;
- summarize workshops;
- generate implementation documentation;
- identify operational improvements;
- accelerate customer onboarding.
Human expertise remains the decision-maker.
AI helps move faster.
The Stage We're At
We're building a global AI procurement platform.
Customer Delivery is becoming one of the company's core competitive advantages.
You'll work directly with:
- Enterprise customers
- Procurement leaders
- CEO
- Product
- Sales
- Customer Success
- Engineering
Your work will directly influence customer retention, expansion, and company growth.
We move fast.
We improve constantly.
We care about outcomes.
Our operating values are simple:
Speed. Clarity. Ownership. Results.
You're Probably a Great Fit If You
- Have a consulting mindset.
- Understand enterprise procurement.
- Build trust with executives quickly.
- Think in business outcomes—not feature delivery.
- Can lead complex implementation programs.
- Enjoy solving operational challenges.
- Balance strategic thinking with hands-on execution.
- Thrive in fast-growing companies.
- Naturally take ownership.
- Use AI to work smarter.
Required Qualifications
- 5+ years in Procurement Consulting, Procurement Transformation, Strategic Sourcing, Enterprise Procurement Operations, or Procurement Technology.
- Experience leading enterprise implementation or transformation projects.
- Experience working directly with Procurement Directors, CPOs, or senior business stakeholders.
- Strong understanding of sourcing, supplier management, RFPs, RFQs, contract lifecycle, and procurement operations.
- Experience leading cross-functional delivery initiatives.
- Strong presentation and executive communication skills.
- Ability to manage multiple enterprise customers simultaneously.
- Experience with AI tools to improve consulting, documentation, and delivery.
Nice to Have
- Experience in Big Four Procurement Consulting (Deloitte, PwC, EY, KPMG).
- Experience with SAP Ariba, Coupa, Oracle Procurement Cloud, Jaggaer, Ivalua, GEP, or similar procurement platforms.
- Experience in Enterprise SaaS.
- Experience scaling Customer Success or Delivery organizations.
- Understanding of change management methodologies.
- MBA or Supply Chain / Procurement certifications.
What Success Looks Like in the First 3 Months
- Own the implementation of the first enterprise customers independently.
- Build trusted relationships with executive stakeholders.
- Develop standardized implementation playbooks.
- Identify immediate customer improvement opportunities.
- Establish structured executive business reviews.
What Success Looks Like in the First 6 Months
- Customers achieve measurable procurement improvements.
- Implementations become faster and more predictable.
- Customer satisfaction and adoption increase.
- Expansion opportunities are consistently identified.
- Delivery processes become scalable.
- Procurement best practices are documented and shared.
How Success Will Be Measured
Performance will be evaluated through:
- Customer onboarding success.
- Time-to-value.
- Platform adoption.
- Customer satisfaction.
- Customer retention.
- Expansion opportunities generated.
- Delivery predictability.
- Executive stakeholder engagement.
- Process improvements.
- Implementation quality.
- AI adoption in delivery workflows.
Why Join ZINIT
You'll help redefine how enterprise companies buy.
You'll work directly with Procurement leaders at some of the world's largest organizations.
You'll influence not only software implementation—but how customers transform one of their most strategic business functions.
If you've spent the last few years in Procurement Consulting and are ready to move from recommendations to real execution, this role was built for you.
Build better procurement. Build lasting customer partnerships. Build the future with ZINIT.