Financial services procurement for banks and insurers, with a priced alternative in the exit plan.
Guidance from the US banking agencies asks a bank to plan how it would move a critical activity to another provider, and DORA asks EU firms to report whether they have found one. Zinit's AI agents put the contract out to qualified providers early enough that the plan names a reviewed provider, with a price and a time to take over, before the contract renews.
ActivityCritical because customers and their data depend on itStatements, notices and tax forms, printed and mailed: 14.4 million pieces a yearOn file
Provider and contractIncumbent since 2019. The term ends June 30 and renews for three years unless notice arrives by March 2.On file
Alternate providerA transition option in the 2023 US guidance, and a field in EU firms' DORA registerOne firm named in 2024, never asked to bidEmpty
Time to moveAbout six months, the bank's own estimateNot quoted
Cost to moveNot pricedEmpty
Help after June 30None in the contractEmpty
What a new provider needs to take over26 weeks
What the contract guarantees after June 300 days
0 daysof transition help owed after June 30A new provider needs about 26 weeks to take over statement production and the incumbent owes nothing after June 30, so one has to be chosen by December 30, two months before the March 2 notice date.
Bank expense outside payroll and premises is growing fastest
Second quarter of 2019 and of 2026, all FDIC-insured institutions, $ billions
Q2 2019Q2 2026
All other noninterest expensedata processing, marketing, legal, consulting and moreQ2 2019 $46.4BQ2 2026 $71.5B+54.1%
Salaries and employee benefitspayrollQ2 2019 $56.3BQ2 2026 $77.5B+37.6%
Premises and equipmentbranches and officesQ2 2019 $11.4BQ2 2026 $13.6B+18.7%
In the year to the second quarter of 2026, the FDIC's "all other" line rose 14.7% while salaries rose 6.6%, and the industry's efficiency ratio stood at 55.38%. The FDIC says "all other" includes data processing, advertising and marketing, legal fees, and consulting and advisory fees, so it holds much of what banks buy from third parties, though not only that.
The example bank's print-and-mail contract over its next three-year term
$562kbetween renewing as proposed and renewing at the price the bids set
Renewal as the incumbent proposed it14.4M pieces a year × $0.113 × 3 years$4.88M
Today's price, if it held14.4M pieces a year × $0.104 × 3 years$4.49M
Renewed after the bids14.4M pieces a year × $0.100 × 3 years$4.32M
Postage is passed through at USPS rates, so every line prices composition, printing, inserting and presort, and postage is left out. Today's price, held for three years, would cost $172,800 more than the renewal after the bids.
Who asks a financial firm to plan its way out of a contract.
The rules differ by charter and by country, and the ones that bite all come back to three questions about a critical provider: who could take over, how long the move would take, and what the contract lets you do on the way out.
RulebookDateWhat it asks about the way out
US banks: OCC, Federal Reserve and FDIC guidance on third-party relationships
June 2023, in force
Contingency plans for moving an activity to another third party or in-house; at termination, potential alternate third parties, the time frame to transition and the costs and fees; contracts with reasonable time frames for an orderly transition.
US banks and credit unions: the four agencies' proposed replacement
September 15, 2026, comments due November 16
Would replace the 2023 guidance with tailoring by risk, and names alternative back-up providers that can take over easily as one way to show resilience in a higher-risk relationship.
Community banks' core providers: the agencies' joint statement
September 11, 2026
The agencies will weigh contract terms that make it hard to compare or leave a core provider, undefined deconversion fees among them, when they decide how closely to examine that provider.
EU banks, insurers and investment firms: DORA
Applies from January 17, 2025
Tested exit plans for ICT services that support critical or important functions, alternative solutions identified, and a mandatory adequate transition period in the contract; the register of information records whether an alternative provider has been identified.
EU banks: the EBA's guidelines on third-party risk
September 18, 2026, two-year transition
Exit strategies across ICT and non-ICT arrangements that support critical or important functions.
US insurers: state laws on the NAIC data security model, and New York's 23 NYCRR 500.11
NAIC model 2017, enacted state by state
Due diligence in selecting a third-party service provider and periodic assessment of its security; neither text asks for an exit plan.
US investment advisers and broker-dealers: SEC Regulation S-P
Larger firms from December 2025, smaller from June 2026
A firm's policies must make its service providers report a breach of a customer information system within 72 hours of becoming aware of it. The SEC withdrew its 2022 outsourcing proposal in June 2025, so no SEC rule asks for an exit plan.
Summaries of each text, with the sources at the foot of the page. Your counsel and your supervisor decide how each one applies to your firm.
Who signs a critical renewal, and what each of them needs from the bids.
A critical contract crosses more desks than an ordinary purchase, and each desk needs something from the market before it can sign.
1
Business owner, here statement operations
Owns the service: volumes, mailing dates and quality
Gets from the event Bids priced on the real volume and on the mailing dates the rules set.
2
Procurement
Owns the event and the price
Gets from the event Leveled bids on price, onboarding and transition terms well before the notice date.
3
Third-party risk management
Owns due diligence and the exit plan
Gets from the event Each bidder's SOC reports, financial statements and continuity test results with its bid, so the review runs while the bids are priced.
4
Information security
Owns access to customer data
Gets from the event The bidder's SOC 2 report and how files would reach it, early enough to send follow-up questions.
5
Legal
Owns the contract
Gets from the event Termination, transition-help and data-return terms priced inside every bid.
6
Board risk committee
Owns approval for a critical activity
Gets from the event A recommendation with the alternative already reviewed and the plan's empty lines filled.
Five places a critical renewal goes wrong, and what Zinit does about each.
ICBA told the OCC in January 2026 that the average community bank keeps about 160 vendor relationships, roughly 20% of them critical, which puts about thirty contracts like the one in the example on a community bank's desk.
Renewal 01
The alternate named in the exit plan has never seen the contract.
What Zinit doesIt is invited to bid on your requirement alongside other qualified providers, so the name in the plan comes with a price and a date.
Renewal 02
Due diligence on a new provider starts after the award, too late to clear before the renewal.
What Zinit doesEach invited provider is asked for the documents your third-party risk team reviews as it accepts the invitation, so the review runs while the bids are priced.
Renewal 03
The contract owes nothing after its end date.
What Zinit doesTransition help is a priced line in every bid and in the renewal, so the next exit does not depend on the incumbent's goodwill.
Renewal 04
The renewal price arrives with nothing to compare it with.
What Zinit doesBids from reviewed providers in the same weeks give your team the market price to negotiate the renewal against.
Renewal 05
Every new bid looks cheaper until onboarding is counted.
What Zinit doesBids are leveled over the whole term with onboarding, parallel runs and the weeks each provider needs to take over.
Three moves that fill the plan's empty lines before the renewal.
A 103M+ supplier and company database, AI agents that read the contract and run the bidding, and procurement people who work beside your team.
1
Read the contract and count back from the end date
Zinit reads the term, the notice period, the renewal price and any transition clause, then counts back from the end date by the time a new provider needs, which often lands before the notice date.
The date the decision is really due.
2
Invite qualified providers with their papers
Zinit finds providers that already serve regulated firms, screened on the reports, the second production site and the capacity your team requires, and asks each one for its due-diligence documents as it accepts. The first RFP is drafted in under an hour, and the bids take the time they take.
A reviewed alternative before the notice date.
3
Level the bids on price and on the way out
Every bid is leveled over the term with onboarding, parallel runs, the weeks to take over and the transition help it offers, so the award and the exit plan come from the same table.
The renewal priced by the market, and the plan filled.
Sometimes the incumbent is still the right provider, and then your team renews at the price the bids set and keeps the runner-up in the plan. Zinit does not perform your due diligence, approve providers or send notices, and your team directs and approves every step.
Statements leave on the cycle date whoever prints them, so the provider named in the exit plan has to be able to run the next cycle.
The worked example: one print-and-mail contract, from October 1 to the award.
Every figure belongs to the example bank, a fictional regional lender whose event was never run, and every money line shows how it was worked out. Zinit is connected to your contract repository, your third-party risk system and accounts payable, so nothing is uploaded.
zinit · Example bank · Statements, notices and tax forms
Read from your systems
Contract repositoryPDF Print and mail services agreement, renewed 2024read
Contract repositoryPDF The incumbent's renewal proposal: $0.113 a pieceread
Third-party risk systemRecord Critical-activity record and its exit plansynced
Accounts payableCSV Invoices, last 12 months: 14.4 million piecessynced
From the agreement
This Agreement renews for successive three-year terms unless either party gives written notice at least 120 days before the end of the then-current term. Provider has no obligation to perform Services after the end of the term.
The date that decides it is not the notice date
Date
What happens
How it is counted
October 1
Today
December 30
Last day to choose a new provider
June 30 less 26 weeks to take over, with no help owed after June 30
March 2
Notice date
June 30 less 120 days
June 30
Term ends, then renews for three years
The agreement
90 days from today to December 30, so the event starts now: bids are due October 29, and your third-party risk team's review of each bidder's papers, which starts as the bidder accepts the invitation, ends December 10.
Qualified providers, screened and invited
14Providers found that serve regulated firms
6Met the screens your team set
5Invited, with the incumbent
3Bids received, with the incumbent's
Screens your team set
SOC 1 Type II and SOC 2 Type II reports, current
A second production site in another region
Capacity for 2 million pieces in January, when the tax forms mail
USPS Full-Service Intelligent Mail and presort
Asked for as each provider accepts
Both SOC reports and any bridge letter
Three years of financial statements
The latest continuity test results
Subcontractors and where data is processed
Insurance certificates
Nobody was contacted until your team approved the list.
Three bids, leveled over the three-year term
Incumbentrenewal proposal
Bid Anational provider
Bid Bregional provider, found by Zinit
Price per piece
$0.113
$0.098
$0.096
Three years at 14.4M pieces a year
$4,881,600
$4,233,600
$4,147,200
Onboarding and two parallel cycles
None
+$240,000
+$210,000
Leveled three-year cost
$4,881,600
$4,473,600
$4,357,200
Weeks to take over
In place
26
22
Second production site
Yes
Yes
Yes, in another region
SOC 1 and SOC 2 Type II reports
On file
Received with the bid
Received with the bid
Transition help it offers at exit
None after the end date
180 days
270 days
Incumbentrenewal proposal
Price per piece
$0.113
Onboarding and two parallel cycles
None
Leveled three-year cost
$4,881,600
Weeks to take over
In place
Transition help it offers at exit
None after the end date
Bid Anational provider
Price per piece
$0.098
Onboarding and two parallel cycles
+$240,000
Leveled three-year cost
$4,473,600
Weeks to take over
26
Transition help it offers at exit
180 days
Bid Bregional provider, found by Zinit
Price per piece
$0.096
Onboarding and two parallel cycles
+$210,000
Leveled three-year cost
$4,357,200
Weeks to take over
22
Transition help it offers at exit
270 days
Postage is left out because it is passed through at USPS rates, and each bid states the presort discounts it qualifies for. Your third-party risk team finished its due diligence on both new bidders by December 10, so either could have been chosen by December 30.
Best and final, and the award
AwardRenew the incumbent at $0.100 a piece
Asked for its best and final offer, the incumbent came back at $0.100 a piece with 270 days of transition help after any termination, the lowest leveled cost of the three.
Three-year cost
$4.32M
Against the proposal
$562k less
Transition help
270 days
Named in the exit planBid B, cleared by your team
The lowest leveled new provider, cleared by your third-party risk team, becomes the plan's alternate. Its price holds for twelve months, though no capacity is reserved, so the plan carries the date to refresh it.
Weeks to take over
22
Cost to move
$210,000
Leveled three years
$4.36M
The award went to the board risk committee at its December 17 meeting, thirteen days before December 30. Where capacity has to be held, the same event can also bid a standby agreement with the alternate.
The exit plan after the event
Alternate providerBid B, a regional provider with a second site in another region, cleared by your third-party risk team, with a quote that holds for twelve monthsOn file
Time to move22 weeks, quoted in the bidOn file
Cost to move$210,000, quoted in the bid, before your own conversion costOn file
Help after the end date270 days, written into the renewalOn file
AwardThree years at $4.32M, $562k under the renewal as proposed, and the plan's open lines fall from 4 to 0.
A print-and-mail or contact-center contract reads much the same at a bank, an insurer or a fund manager, while the rules around it change with the charter. Pick the kind of firm you are buying for.
Banks and credit unions
Who decides: Procurement and third-party risk management with the business owner, and the board or its risk committee for a critical activity.
What sets the date
The contract's notice period and any transition clause. For a core processor, ABA told the OCC in January 2026 that banks often give notice a year or more ahead, although some contracts say 180 days.
A bank reports a new service relationship to its federal regulator within 30 days of the contract, under the Bank Service Company Act.
A bank service provider tells the bank as soon as possible about an incident that disrupts covered services for four hours or more, and the bank tells its regulator within 36 hours.
Where bidding moves it
Bids from reviewed providers before the notice date, with transition and termination terms priced into the renewal.
Property, casualty and life insurers
Who decides: Procurement and vendor management with claims, operations and information security.
What sets the date
Policy notices go out on statutory clocks: in New York a nonrenewal notice 45 to 60 days before the policy period ends, in California 75 days before a homeowners policy expires, and in Texas 60 days.
Where a state has enacted the NAIC's data security model, due diligence in selecting a third-party service provider; in New York, Part 500's policies for third-party service providers.
Where bidding moves it
Claims, policy-document and contact-center contracts bid with the documents your security team asks for, before the renewal locks them in.
Asset managers, funds and broker-dealers
Who decides: The COO's office and vendor management, with the chief compliance officer.
What sets the date
Regulation S-P: a firm's policies must make its service providers report a breach of a customer information system within 72 hours.
Fund shareholder reports go out within 60 days of the period's end, and for the 2025 tax year Forms 1099-B and consolidated statements were due to investors by February 17, 2026.
The SEC withdrew its 2022 proposal on outsourcing by advisers in June 2025.
Where bidding moves it
Statement, tax-form and shareholder-report production bid before the season that tests it.
Banks, insurers and investment firms under DORA
Who decides: Procurement and the ICT third-party risk function, with the management body for critical or important functions.
What sets the date
DORA has applied since January 17, 2025: tested exit plans, and a mandatory adequate transition period in contracts for ICT services that support critical or important functions.
The register of information records, for each such provider, whether an alternative has been identified.
The EBA's September 2026 guidelines extend exit strategies to non-ICT arrangements, with a two-year transition.
Where bidding moves it
An identified alternative backed by a priced, reviewed bid, ready for the register.
Summaries, not legal advice: your counsel and your supervisor decide how each rule applies.
What the surveys and supervisors found, with dates.
Bank and supervisor sources first, then the vendor-run surveys, each marked as such, and beside them what printing and postage cost since January 2020.
30%
of bankers in ABA's 2024 core platforms survey named termination or deconversion fees among the two most problematic terms in their core contract.
American Bankers Association, February 2025
69%
were likely to stay with their core provider at the next renewal, and 19% were likely to convert.
American Bankers Association, February 2025
A year
or more of notice is what banks report giving a core provider before leaving, although some contracts say 180 days.
ABA letter to the OCC, January 27, 2026
82%
of the critical functions euro-area significant banks outsource are difficult or impossible to substitute, and 95% of those are hard to bring back in-house.
ECB Banking Supervision, February 2025, end-2023 data
20%
of financial professionals surveyed said they had adequate stressed exit plans for their critical ICT vendor agreements.
CeFPro survey commissioned by Escode, an escrow vendor, August 2024
63%
of third-party risk programs at banks, credit unions and other financial firms run with one or two dedicated staff.
Ncontracts, a TPRM software vendor, March 2026
Printing and postage since January 2020
January 2020 to the latest reading
First-Class Mail, presorted letter5-digit automation, $0.389 to $0.621 (USPS, January 26, 2020 and October 4, 2026)+59.6%
Producer prices for printingBLS index, 121.9 to 186.1 (January 2020 to August 2026, preliminary)+52.6%
Consumer pricesCPI-U, 257.971 to 334.980 (January 2020 to August 2026)+29.9%
Survey samples are in the sources. Postage is passed through at USPS rates, which is why the example levels the bids without it, and printing is the part of a statement contract that bidding can move most.
Critical services a financial firm renews, and the market for each.
The services where a provider's failure reaches customers first, what makes each one critical, where bidding moves the price, and established suppliers in each market.
ServiceWhy it is criticalWhere bidding moves itEstablished suppliers
Statements, notices and tax forms
Why it is criticalMailing dates set by Regulation Z and E, the IRS and state insurance law.
Price per piece, transition help and a reviewed second provider.
Established suppliers
RRD
Payment cards
Why it is criticalA reissue that slips leaves customers without a working card.
Unit price, reissue capacity and a standby bureau.
Established suppliers
Giesecke+Devrient
Cash logistics and ATM servicing
Why it is criticalBranches and ATMs that run out of cash.
Route prices by region, with regional carriers in the bid.
Established suppliers
Loomis
Contact centers
Why it is criticalCustomers' calls, disputes and complaints.
Price per hour against service levels and the weeks to move in.
Established suppliers
TP (Teleperformance)
Records storage and destruction
Why it is criticalRetention periods and the disposal of customer information.
Storage and destruction prices, chain of custody and a second provider.
Established suppliers
Insurance claims services
Why it is criticalPolicyholders' claims adjusted and paid by another firm's staff.
Fee schedules and surge capacity, bid with the documents your claims team asks for.
Established suppliers
Established suppliers in each category, shown to illustrate the market, not as a list of Zinit's customers or partners.
One result across many RFPs, and the companies RFPs were published from.
A mining customer's result across its recent RFPs and the logo row from the homepage, both as the rest of the site shows them. We have no financial-services case to show yet.
Mining
Saved over 12% across 28 recent RFPs
A mining customer's recent RFPs, across its categories. The customer is not named.
RFPs published from
As shown on the homepage.
Questions a bank or insurer asks first.
What does it cost?
Zinit is supplier-funded and free to buyers: only the supplier your team selects as the winner pays a commission, the losing bidders pay nothing, and nothing is owed until you award. The commission rates are published openly on our site, and because the fee is tied to the award your team makes rather than to who competes, Zinit earns the same whichever qualified supplier you choose.
Does Zinit do our third-party risk management?
No. Your third-party risk team decides whether a provider passes. Zinit asks each invited provider for the documents your team reviews, such as its SOC 1 and SOC 2 reports, financial statements, continuity test results and subcontractors, as it accepts the invitation, so the review can run while the bids are priced.
Will this satisfy our examiner, or our DORA register?
Zinit does not decide that, and nothing on this page says a program meets any regulator's expectations. What the event gives your team is a reviewed alternative with a price, a time to take over and contract terms, dated and on file, which is the material your exit plan and your register ask about.
Why would a provider bid if we end up renewing?
Because some renewals do switch, and the runner-up is the first call if the incumbent fails. Some buyers also contract the alternate as a standby: Pennsylvania's Treasury put a standby print-to-mail provider out to bid in 2024, with its recovery site at least 50 miles from the Treasury's headquarters and disaster tests twice a year.
Who talks to the providers?
Zinit's AI agents run the event and Zinit's procurement people work alongside your team. Your team approves every invitation and decides the award, and nobody, the incumbent included, is contacted until your team approves the list.
What do bidders see of our data?
Only the requirement your team approves: volumes, document types, mailing dates and service levels. Contracts, invoices and customer files stay with your team.
Does this work for a core processor?
The core is the hardest case, since ABA's members report giving a year or more of notice before leaving one. The same event still prices the renewal and the exit terms and puts a reviewed alternative in the plan, which is worth starting well before that notice is due.
We are an insurer, or an asset manager. Does this apply?
Yes, with different rules setting the dates: statutory notice periods for policy mail, Regulation S-P's 72-hour notice from service providers, and DORA if you are regulated in the EU. The tabs above set out each one.
Start with the critical contract that renews next.
Bring the contract and the exit plan behind it. Zinit reads the dates, counts back to the last day a new provider can still be chosen, and runs the event, with your team directing and approving every step.