Procurement is one of the most complex, painful, and underserved functions in enterprise business.
For decades, companies have been buying through spreadsheets, endless emails, slow approvals, vague supplier comparisons, and familiar processes that are hard to change.
ZINIT is building an AI-native B2B SaaS platform that helps companies source suppliers, run RFPs, and unlock real savings in days.
We're early-stage, already in the market, expanding internationally, and moving fast across APAC, the Americas, and beyond.
We're looking for a Customer Success Manager / CSM who can become a trusted counselor to our customers, make them successful, and keep RFPs moving through a sharp, fast process.
What the Role Actually Looks Like
You'll own customer success end-to-end. That means:
- Be the procurement expert and thought partner for our customers, helping them solve complex sourcing challenges, structure effective RFPs, and unlock time and cost savings.
- Build relationships with customers and become the person they trust when the process gets complex.
- Run market analysis: find RFx opportunities, understand market dynamics, spot competitor patterns, and bring useful insights back to the team.
- Keep everything compliant and on time, including documentation, requirements, regulations, submissions, and deadlines.
- Analyze outcomes of sourcing events: what worked, what didn't, where we lost time, where we can improve, and how to make the next process sharper.
- Give clear updates on RFx activity, performance metrics, market trends, blockers, risks, and opportunities.
This is a role for someone who likes movement, responsibility, and real impact.
The Stage We're At
We're rapidly growing, which means your work will be visible from day one. You'll work with an international team and help shape how customer success and RFx operations work as we scale.
We're expanding across markets and adjusting fast, with a focus on results and operating values of speed, clarity, ownership, and results.
- Decisions are made fast.
- Responsibility is real, and you own your area end-to-end.
- Good work gets noticed quickly.
- Great people get rewarded and grow fast.
You're Likely a Good Fit If You Are
- Sharp, structured, and fast, with a strong work ethic.
- Curious, analytical, and resourceful.
- Fluent in Spanish and English.
- Strong in written and verbal communication.
- Good at presentations and business communication.
- Experienced in B2B service, customer relations, or work with major clients.
- Able to search, analyze, compare, and connect market information quickly.
- A strategic thinker who understands the bigger picture behind customer needs.
- A creative problem solver who can turn ambiguous challenges into practical solutions.
- Comfortable with documents, deadlines, requirements, and follow-ups.
- Calm under pressure and able to manage multiple priorities.
- Proactive and naturally driven to improve messy processes.
- Comfortable using AI tools to work smarter and faster.
Bonus Points If You Have
- Experience in procurement or sourcing, with experience in e-sourcing platforms, B2B SaaS, and RFPs.
In Your First 3–6 Months, You Will
- Manage active customer sourcing events, including RFPs and eAuctions, independently.
- Build strong relationships with key client stakeholders.
- Improve turnaround time and RFP quality.
- Generate actionable market insights.
- Contribute to scalable customer success playbooks.
What You Will Get
- Work with an international team.
- Close collaboration with our leadership.
- Significant ownership.
- Professional growth in SaaS and procurement tech.
- The ability to shape a rapidly scaling business.