ZINIT is transforming how enterprise companies manage sourcing and procurement across Southeast Asia. We're looking for a Customer Success Manager in Jakarta who becomes the go-to person when processes get complex.
This is a role for someone who likes movement, responsibility, and real impact. You'll work at the intersection of procurement, customer relationships, and market intelligence.
What you'll do
- Own customer support end-to-end — from onboarding through ongoing success
- Act as a procurement partner: review documents, track requirements, coordinate with internal teams, keep timelines under control
- Build trusted relationships with customers — becoming the person they rely on when the process gets complex
- Run market analysis: find RFP opportunities, understand market dynamics, spot competitor patterns, bring insights back to the team
- Keep everything compliant and on schedule — documentation, requirements, regulations, submissions, and deadlines
- Analyze RFP outcomes: what worked, what didn't, where time was lost, and how to make the next process sharper
- Provide clear updates on RFP activity, performance metrics, market trends, blockers, and opportunities
What we're looking for
- Sharp, structured, and fast — you move with urgency and precision
- Strong written and verbal communication in both Indonesian and English
- Confident in presentations and business communication with senior stakeholders
- Able to search, analyze, compare, and connect market information quickly
- Experience in B2B services, customer relations, or working with major enterprise clients
- Comfortable managing documents, deadlines, regulatory requirements, and follow-ups
- Fluent in Indonesian; strong English is required
- Available to work from the office in Jakarta, 5 days a week
- Bonus: experience in procurement, electronic trading platforms, B2B SaaS, RFPs, or enterprise accounts
What success looks like
- Customers hit their deadlines — consistently, without escalations
- RFP processes run faster and with fewer errors each cycle
- Market opportunities are spotted early and acted on
- Customers trust you as their first call when something gets complex
Why join ZINIT
Real ownership
You run customer success end-to-end, not just a single touchpoint
Career growth
Clear path forward as ZINIT scales across Southeast Asia
Cross-functional impact
Work directly with sales, product, and founders
Fast-moving environment
Decisions happen quickly — no bureaucratic drag