Jakarta, Indonesia

Customer Success Manager

B2B SaaS · On-site · Jakarta · Full-time

Be the bridge between customers, RFPs, sales, and product. You'll own customer success end-to-end — making customers successful, keeping processes fast, and turning complexity into clarity.

  • Own the full customer journey from day one
  • Work across procurement, sales, and product teams
  • Direct access to founders, no corporate layers
or email your CV and a short intro to join@zinit.com

ZINIT is transforming how enterprise companies manage sourcing and procurement across Southeast Asia. We're looking for a Customer Success Manager in Jakarta who becomes the go-to person when processes get complex.

This is a role for someone who likes movement, responsibility, and real impact. You'll work at the intersection of procurement, customer relationships, and market intelligence.

What you'll do

  • Own customer support end-to-end — from onboarding through ongoing success
  • Act as a procurement partner: review documents, track requirements, coordinate with internal teams, keep timelines under control
  • Build trusted relationships with customers — becoming the person they rely on when the process gets complex
  • Run market analysis: find RFP opportunities, understand market dynamics, spot competitor patterns, bring insights back to the team
  • Keep everything compliant and on schedule — documentation, requirements, regulations, submissions, and deadlines
  • Analyze RFP outcomes: what worked, what didn't, where time was lost, and how to make the next process sharper
  • Provide clear updates on RFP activity, performance metrics, market trends, blockers, and opportunities

What we're looking for

  • Sharp, structured, and fast — you move with urgency and precision
  • Strong written and verbal communication in both Indonesian and English
  • Confident in presentations and business communication with senior stakeholders
  • Able to search, analyze, compare, and connect market information quickly
  • Experience in B2B services, customer relations, or working with major enterprise clients
  • Comfortable managing documents, deadlines, regulatory requirements, and follow-ups
  • Fluent in Indonesian; strong English is required
  • Available to work from the office in Jakarta, 5 days a week
  • Bonus: experience in procurement, electronic trading platforms, B2B SaaS, RFPs, or enterprise accounts

What success looks like

  • Customers hit their deadlines — consistently, without escalations
  • RFP processes run faster and with fewer errors each cycle
  • Market opportunities are spotted early and acted on
  • Customers trust you as their first call when something gets complex

Why join ZINIT

Real ownership

You run customer success end-to-end, not just a single touchpoint

Career growth

Clear path forward as ZINIT scales across Southeast Asia

Cross-functional impact

Work directly with sales, product, and founders

Fast-moving environment

Decisions happen quickly — no bureaucratic drag

Apply on our website

Takes about 5 minutes. We review every application personally.

Submit application →
Job Details
LocationJakarta, Indonesia
Work typeOn-site
DepartmentCustomer Success
Experience2–4 years
ContractFull-time
PostedMay 2026

Want to work with us in a different role?

Email your CV and a short intro to join@zinit.com

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